Product returns

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At Skafatos, our primary goal is customer satisfaction. However, to ensure the smooth operation of our online store and to protect all parties involved, this Return Policy has been established.

1. Right of Withdrawal (Change of Mind)

The customer has the right to withdraw from the purchase within 14 calendar days from the date of receipt of the product, in accordance with European Directive 2011/83/EU. The withdrawal can be made without the obligation to provide any justification, provided that the following conditions are met:

• The product has not been used, worn, or damaged.
• It is in its original packaging, along with all accompanying accessories and documents (manuals, receipt/invoice, warranty card, etc.).
• The customer bears the responsibility and cost of returning the product to the company.
• Returns must be arranged and approved by the company via email or telephone communication.
• Exceptions: Returns are not accepted for products that have been produced or modified following a special order, as well as for hygiene-related products (e.g., masks, clothing that comes into contact with the skin) when the packaging has been opened.

2. Defective or Incorrect Products

In the event that a defective product or one different from the order is received, the customer must inform the company within 3 working days of receipt.

The company will undertake:

• The free replacement of the product, or
• The refund of the amount paid (after receiving and inspecting the product).

Note: In all cases, photographic documentation of the issue is required, along with sending the relevant information to the email: info@skafatos.gr or by phone: +302109326342.

3. Return Procedure

• Contact the company (via email or phone) to request a return and receive approval.
• Send the product to the following address:
  Poseidonos Avenue 67, Palaio Faliro, 17562 Skafatos
  (at your own expense, unless it concerns a defective/incorrect product).
• The product will be inspected by the company.
• Refund or replacement will be processed within a reasonable period (up to 14 days from the receipt of the return).
• The refund will be made using the same payment method used initially, unless otherwise agreed.

4. Order Cancellations

The customer may cancel their order before shipment at no cost. After shipment, the withdrawal policy applies.

Skafatos reserves the right to amend this Policy without prior notice. The most recent version is always available on our online store.

For any clarifications, you can contact us at:
📧 [info@skafatos.gr]
☎️ [+302109326342]