Terms of use
Introduction
Our Online Store provides its services to visitors/members/customers under the acceptance of the following Terms of Use. By placing orders through www.skafatos.gr, you automatically accept these terms. Please read them carefully.
Electronic communications
By visiting www.skafatos.gr, placing orders, or sending emails, you are communicating with www.skafatos.gr electronically. Accordingly, you consent to receive electronic communications from us. You agree that all such communications satisfy legal requirements for written communication.
Copyrights
All content on www.skafatos.gr—texts, graphics, trademarks, images, digital files—is the exclusive property of www.skafatos.gr and Skafatos Tzelepis G. Christoforos and is protected under Greek and international copyright laws.
Any reproduction or use of product listings, descriptions, or pricing for commercial or non-commercial purposes, without prior written permission, is prohibited. The website design, text, and graphics are the intellectual property of Skafatos.
License and access to the online store
Skafatos grants customers limited access and use rights of www.skafatos.gr for order placement and communication purposes.
Visitors may create a limited, revocable, and non-exclusive hyperlink to the homepage of www.skafatos.gr, provided it does not misrepresent or harm the site or brand in any way.
Unauthorized use terminates the access/license granted by www.skafatos.gr
Limitation of liability
The online store is provided “AS IS” and “AS AVAILABLE.” www.skafatos.gr makes no warranties, express or implied, about the operation of the site or its content.
We do not guarantee the website, servers, or emails are virus-free and are not liable for any form of damage arising from using the store. This includes direct, indirect, incidental, consequential, or punitive damages—even if we were advised of the possibility.
We do not guarantee product availability but will notify customers immediately if products are unavailable. We are not responsible for technical issues, typographical errors, or external unauthorized actions that may affect site content or function.
Product descriptions
We aim for accuracy in product descriptions and images but are not liable for inaccurate, incomplete, outdated, or incorrect information. We bear no responsibility for any loss or damage resulting from such inaccuracies.
Right to make changes
We reserve the right to change our online store, commercial policy, and Terms of Use at any time without notice.
Pricing/measurement errors
Despite our efforts, some pricing or unit errors may occur. If you see a suspiciously low price, contact us before placing an order. We reserve the right not to process such orders and bear no liability for losses due to incorrectly listed prices or units (e.g., pcs, pairs, sets).
User obligations
Users agree not to use www.skafatos.gr for sending, posting, or transmitting unlawful, harmful, threatening, offensive, defamatory, vulgar, obscene, racist, or otherwise objectionable content. Users must not interfere with the site’s operation or collect users’ personal data without consent.
Shipping methods
Orders are shipped/received via:
- Courier or freight service within Greece (1-day delivery)
- Pickup from our headquarters at Karaoli & Dimitriou 3, Palaio Faliro, 17562
- Delivery to your chosen transport company (Athens only)
Shipping cost calculation
Shipping costs are based on total weight and our courier partner’s rate sheet:
- Up to 2 kg: €4 (flat rate within Greece)
- Each additional kg: €1
- Cash on delivery (COD) incurs an extra charge of €0.80
The full cost will be shown at checkout.
Order cancellation
You can cancel your order if it has not yet been processed or shipped. Contact us via email at info@skafatos.gr or call 210 9326342, and a representative will assist you.
Withdrawal – returns – product replacement
Returns/replacements are accepted under these conditions:
- You contact us on the same or next business day.
- The wrong or defective product was sent due to our error.
- The product is faulty and covered under warranty.
- For defective items, prior agreement is needed. The return shipping cost is the customer’s responsibility.
Returns must be made within 14 days of receipt (Law 2251/1994, article 5, para. 10), the product must be unused, and include all original documents and packaging.
If the product had free shipping, the customer pays the return shipping in case of an exchange.
Returned items must be in factory condition, with original packaging and documents. Returns without valid purchase receipts (receipt/invoice) will not be accepted.
Custom-cut materials or specially ordered items are non-returnable.
Approved exchanges must be of equal or greater value (with additional payment if necessary). We are not liable for compensation or lost profits in return cases.
Applicable law – disputes
By using www.skafatos.gr, users agree that these Terms are governed by Greek law. Any disputes shall first be resolved out of court. If that fails, they will be settled by the competent Courts of Athens.